Bluegrass Comfort Solutions
Privacy Policy
How we handle the information you share with us through this website, by phone and by email.
The short version
- We use what you send us to answer your request and do the work you ask for.
- We don't sell your information.
- You can ask us to see, correct or delete what we hold about you.
Who we are
Bluegrass Comfort Solutions LLC is a heating and air conditioning company in Kentucky. In this policy, "we" and "us" mean Bluegrass Comfort Solutions.
What we collect
When you request service or contact us, we collect what you give us: your name, phone number, email address, your town and what your system is doing.
If you call or email us, we keep the details you share so we can reply. When we work on your system, we keep a record of the job, including where we did the work.
Information sent automatically
Like most websites, the servers that deliver this site record basic technical details when you visit, such as your IP address, browser type and the pages you request. These records help keep the site working and secure.
Analytics and cookies
We use three tools to see how people find and use this site, so we can make it work better. They load only on bluegrasscomfortky.com.
- Google Analytics, from Google, counts visits and records the pages you view, how you reached the site, your device, browser and rough location, and when you tap to call, email or request service. It sets cookies to recognise a returning browser. You can turn it off with Google's opt-out add-on at tools.google.com/dlpage/gaoptout.
- Microsoft Clarity, from Microsoft, records how visitors scroll, click and move through pages, which we see as heatmaps and replays. It sets cookies and hides what you type into forms. Microsoft explains how it handles this information at microsoft.com/privacy.
- Cloudflare Web Analytics, from Cloudflare, counts page views and measures how fast pages load. It sets no cookies and does not identify you.
You can block or delete cookies in your browser settings. The site still works without them.
How we use it
- To reply to your request and give you a price.
- To schedule and carry out the work you ask for.
- To keep records of the work for you and for our business.
- To keep this site working and secure.
Who we share it with
We don't sell or rent your information. We share it only with companies that help us run our business, such as the services that host this site, deliver messages sent through it and help us schedule work, and only so they can do that for us. We may also share information when the law requires it.
How long we keep it
We keep job records for as long as we need them to serve you and run our business, and we delete what we no longer need.
Your choices
You can ask to see the information we hold about you, or ask us to correct or delete it. Call or email us and we'll take care of it. We may need to keep some records the law requires us to keep.
Children
This site is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13.
Keeping it safe
We take reasonable steps to protect the information you share with us. No website or email is completely secure, so please don't send payment card details through this site.
Changes to this policy
If we change how we handle information, we'll update this page.
Contact us
Call (502) 709-9499 or email [email protected].
Let's get you comfortable.
Tell us what your system is doing and we'll give you a straight answer.
